Role of Long-Term Care Ombudsman

Course Code: REL-PAC-CPM-RLCO

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2050

Learning Objectives:
Review the history of the Ombudsman for Long-Term Care Program.
Provide Legal Authority: Older Americans Act, Federal Regulations, MN Statute.
Learn the unique aspects of the Long-Term Care Ombudsman Program.
Learn about coordination and collaboration efforts with office.

Instructor: Cheryl Hennen

Cheryl Hennen is the Minnesota Ombudsman for the Office of Ombudsman for Long-Term Care. She has been employed as an Ombudsman since January of 2004. Her responsibilities include policy development and implementation of long-term care waiver programs specifically serving individuals eligible for Medicaid receiving home and community waiver services. She holds a degree in Human Services Administration and studied Negotiation-Mediation at Mitchell Hamline School of Law.

Target Audience:
The target audience for this course is: Administration; in the following settings: Assisted Living Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.