Role of Long-Term Care Ombudsman

Course Code: REL-PAC-CPM-RLCO

Hours: 0.5

Type: Online Course

Content Expiration Date: 9/30/2027

Learning Objectives:
Review the history of the Ombudsman for Long-Term Care Program.
Provide Legal Authority: Older Americans Act, Federal Regulations, MN Statute.
Learn the unique aspects of the Long-Term Care Ombudsman Program.
Learn about coordination and collaboration efforts with office.

Instructor: Cheryl Hennen

Cheryl Hennen is the Minnesota Ombudsman for the Office of Ombudsman for Long-Term Care. She has been employed as an Ombudsman since January of 2004. Her responsibilities include policy development and implementation of long-term care waiver programs specifically serving individuals eligible for Medicaid receiving home and community waiver services. She holds a degree in Human Services Administration and studied Negotiation-Mediation at Mitchell Hamline School of Law.

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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.