Assisted Living Resident Rights and Addressing Complaints

Course Code: REL-PAC-CPM-ALRRAC

Hours: 1.25

Type: Online Course

Content Expiration Date: 9/30/2027

Learning Objectives:
Review resident rights.
Understand the importance of the role of family and legal decision makers in providing care and addressing concerns.
Learn tips in when and how to work with the Ombudsman.

Instructor: Rebecca K. Coffin, Esq

Rebecca K. Coffin is a Partner with the law firm of Voigt, Rodè, Boxeth & Coffin, practicing in health law including accounts receivable, regulatory compliance and HIPAA compliance. Ms. Coffin represents providers on nursing home and home care licensing including change of ownership. Ms. Coffin also practices in employment law and advises clients on a variety of employment and labor issues. She currently represents a number of nursing homes, home care agencies and assisted living providers.

Instructor: Robert F. Rodè, Esq

Robert Rodè is a partner with Voigt, Rodè, Boxeth & Coffin, LLC. Rob serves elder care providers including LTC, AL/HWS, home health, rehab, adult day, hospice and independent living and the licensed professionals in all settings. Rob works with clients on issues like regulatory compliance, surveys/appeals, OHFC, behaviors, discharges/evictions, contracts, dispute resolution, litigation, employment/labor, licensing and AR. Rob is a frequent speaker, certified arbitrator and a “Rising Star” among MN lawyers and a “Who’s Who” among health, business and employment law litigators.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.